Trying to read certain MIME e-mails gives error: "An error occurred while formatting. Press ESC to close window.

Technote (troubleshooting)


Problem

If a user receives email in MIME format, and when attempting to view it, either the full message or in the preview pane, the status bar displays the message: "An error occurred while formatting. Press ESC to close window," and the display of the message is extremely limited and/or corrupt.

Symptom

Status bar message "An error occurred while formatting. Press ESC to close window." and extremely limited and/or corrupt display of email.


Cause

Limitations within the Notes client's HTML parsing and rendering prevent it from formatting and displaying certain HTML code.

Environment

IBM Notes 9.0 Client

Resolving the problem

Enable the use of the system's embedded browser (this is the default). This will use the system's web browser to display the HTML content of MIME-formatted emails, bypassing the limitations of Notes' parsing and rendering.

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Document information


More support for:

IBM Notes
Browser Integration

Software version:

9.0

Operating system(s):

Linux, Mac OS, Mac OS X, Windows

Software edition:

All Editions

Reference #:

1651206

Modified date:

2013-09-27

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