If a user receives email in MIME format, and when attempting to view it, either the full message or in the preview pane, the status bar may display the message: "An error occurred while formatting. Press ESC to close window," and the display of the message is extremely limited and/or corrupt.
Status bar message "An error occurred while formatting. Press ESC to close window." and extremely limited and/or corrupt display of email.
Limitations within the Notes client's HTML parsing and rendering prevent it from formatting and displaying certain HTML code.
IBM Notes 9.0 Client
Resolving the problem
Enable the use of the system's embedded browser (this is the default). This will use the system's web browser to display the HTML content of MIME-formatted emails, bypassing the limitations of Notes' parsing and rendering.