IBM Support

LMTOOLS incorrectly displays system timezone on Japanese Windows

Technote (troubleshooting)


After installing IBM Rational License Key Server, and opening the LMTOOLS application, the "System Time Zone" setting in the "System Settings" tab may not display correctly if the license server is running a Japanese version of Microsoft Windows.


When the settings are exported to a text file using the application's "Save HOSTID info to file" option, all data is correctly displayed.


This issue is a defect in the Flexera LMTOOLS application, and has been reported to Flexera Software as defect IOB-000063245.


This issue has been reported only on Japanese versions of Windows. However, it could happen in any environment where double-byte characters are the norm in the system Locale, including Chinese and Korean.

Diagnosing the problem

The garbled information may resemble the following:

Resolving the problem

Export the host information to a text file. It will display correctly.

Document information

More support for: Rational License Key Server
General Information

Software version: Version Independent

Operating system(s): Windows

Reference #: 1651205

Modified date: 26 September 2013

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