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Missing 'web.config' file inside 'cgi-bin' folder

Technote (troubleshooting)


I.T. administrator is configuring their Cognos server. As part of this, they need to modify the contents of "web.config" inside the 'cgi-bin' folder.
However, when they open the folder, no such file exists.


Missing file: <installation_folder>\...\cgi-bin\web.config

Since this file cannot be modified, customer may be suffering from issues like the following errors:

  1. HTTP Error 404.3 - Not Found...
  2. PF-SRV-6116 Unable to process the document...
  3. Do you want to save this file...
  • TIP: For more information, see separate IBM Technotes #1577559, 1390241 & 1504282.


Application server's webserver (IIS) is configured to not utilise web.config files.

  • Instead, it has been configured to use the following configuration file: C:\Windows\System32\inetsrv\config\applicationHost.config

This configuration is less likely (than using web.config files) but it does occur.
  • TIP: For more information, see separate IBM Technote #1390241.


Windows 2008

Resolving the problem

Modify the following file instead:


Related information

1577559 - "HTTP Error 404.3 - Not Found" ... "cannot be
1390241 - PF-SRV-6116 Error loading IBM Cognos Administ
1504282 - Converting a working Controller environment/s

Cross reference information
Segment Product Component Platform Version Edition
Business Analytics Cognos 8 Business Intelligence Install and Config Windows 10.1, 10.1.1

Document information

More support for: Cognos Controller

Software version: 10.1.1

Operating system(s): Windows

Reference #: 1650699

Modified date: 23 September 2013

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