Backup error Retrieving the COM class factory

Technote (troubleshooting)


Problem(Abstract)

Tivoli Storage Manager for Microsoft sharepoint backup fails with error 80040154

Cause

VDIDriver registration failed when backing up DB with VDI

Diagnosing the problem

Backup job report has the error similar to the following:

Retrieving the COM class factory for component with CLSID {B239346A-DD91-48C1-BF67-7981DC7E0384} failed due to the following error: 80040154.


Resolving the problem

Register the VDIDriver manually as followed:


Go to the SQL server, run cmd as administrator , then navigate to the DocAve Agent folder ...\DocAve5\Agent\bin
If the operating system is 32 bit, issue "regsvr32 VDIDriver_x86.dll", click Enter.

If the operating system is 64 bit, issue "regsvr32 VDIDriver_x86.dll", click Enter. Then issue "regsvr32 VDIDriver_x64.dll", click Enter.


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Document information


More support for:

Tivoli Storage Manager for Microsoft SharePoint

Software version:

All Versions

Operating system(s):

Windows

Reference #:

1650375

Modified date:

2013-09-23

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