The data you should gather and upload immediately after filing a new Unmodelled Commands PMR for ITNCM
If the SmartModel driver detects commands it does not know about on a device, it will log so in the UOW Log, e.g.
(26) Converting CLI to XML
Number of processed lines 124
Number successfully converted 124
Number of rejected lines 0
As modeled 97
Via CLI_LINE 27
Cause undetermined 0
Parent was rejected 0
Invalid indentation 0
When raising a Support Request we typically need the following to begin diagnosis:
- Completion of the Preparing for MustGather and the Data Gathering mandatory for all ITNCM issues sections of MustGather for ITNCM
Followed by data gathering of the following into the MustGather directory:
- A copy of /opt/IBM/tivoli/netcool/ncm/logs/Intelliden.log and /opt/IBM/tivoli/netcool/ncm/logs/driver.log from the Worker Server that processed the Import UOW
- The UOW Log .
Save this as uow_<uowNumber>.txt
- A "show version" and a "show running" (or equivalents) from the device.
Please save these as shver_<deviceName>.txt and shrun_<deviceName>.txt
- Completion of the Completing the MustGather section of MustGather for ITNCM