IBM Support

MustGather for Unmodelled Commands

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The data you should gather and upload when filing a new Unmodelled Commands PMR for ITNCM


If the SmartModel driver detects commands it does not know about on a device, it will log so in the UOW Log, e.g.

    (26) Converting CLI to XML
    Number of processed lines     124
    Number successfully converted 124
    Number of rejected lines        0

    Conversions breakdown:
     As modeled     97
      Via CLI_LINE   27

    Rejections breakdown:
      Cause undetermined    0
     Parent was rejected   0
     Invalid indentation   0

When raising a Support Request we typically need the following to begin diagnosis:

  • The version of ITNCM you are running (see /opt/IBM/tivoli/netcool/ncm/config/rseries_version.txt)

Followed by data gathering of the following into the MustGather directory:

  • A copy of /opt/IBM/tivoli/netcool/ncm/logs/Intelliden.log and /opt/IBM/tivoli/netcool/ncm/logs/driver.log from the Worker Server that processed the Import UOW
  • The UOW Log .

    Save this as uow_<uowNumber>.txt
  • A "show version" and a "show running" (or equivalents) from the device.

    Please save these as shver_<deviceName>.txt and shrun_<deviceName>.txt

Document information

More support for: Tivoli Netcool Configuration Manager

Software version: 6.3.0, 6.4, 6.4.1, 6.4.2

Operating system(s): AIX, Linux, Solaris

Reference #: 1649968

Modified date: 13 May 2014

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