The data you should gather and upload when filing a new Unmodelled Commands PMR for ITNCM
If the SmartModel driver detects commands it does not know about on a device, it will log so in the UOW Log, e.g.
(26) Converting CLI to XML
Number of processed lines 124
Number successfully converted 124
Number of rejected lines 0
As modeled 97
Via CLI_LINE 27
Cause undetermined 0
Parent was rejected 0
Invalid indentation 0
When raising a Support Request we typically need the following to begin diagnosis:
- The version of ITNCM you are running (see /opt/IBM/tivoli/netcool/ncm/config/rseries_version.txt)
Followed by data gathering of the following into the MustGather directory:
- A copy of /opt/IBM/tivoli/netcool/ncm/logs/Intelliden.log and /opt/IBM/tivoli/netcool/ncm/logs/driver.log from the Worker Server that processed the Import UOW
- The UOW Log .
Save this as uow_<uowNumber>.txt
- A "show version" and a "show running" (or equivalents) from the device.
Please save these as shver_<deviceName>.txt and shrun_<deviceName>.txt