Troubleshooting
Problem
Status Change to Synonym of Internal Status
Symptom
A synonym, DEFERRED, for the work order status CLOSE is being used. If a work order is already in a CLOSE status, we don't want the work order to be able to be changed to DEFERRED. This is a problem when the inherit status change flag is set.
Environment
Version Asset Management for IBM SmartCloud Control Desk 7.5.0.1 Build
201202291452 DB Build V7501-02
Configuration items for IBM SmartCloud Control Desk 7.5.0.1 Build Page 4 of 19
201209062138 DB Build V7501-00
SLA Hold for IBM SmartCloud Control Desk 7.5.0.1 Build 201209062138M DB
Build V7501-00
Advanced Workflow Components for IBM SmartCloud Control Desk 7.5.0.0
Build 201202291452 DB Build V7500-23
Data Integration and Context Menu Service Configuration 7.5.0.0 Build
20090911D2 DB Build V7117-07
Service Desk Integration MEA for IBM SmartCloud Control Desk 7.5.0.0
Build 201202291452M DB Build V7500-01
Quick Configuration for IBM SmartCloud Control Desk 7.5.0.1 Build
201209062138 DB Build V7501-00
Tivoli's process automation engine 7.5.0.3-IFIX20130422-1040 Build
20120713-1120 DB Build V7503-157 HFDB Build HF7503-09
Instant Messaging for IBM SmartCloud Control Desk 7.5.0.0 Build
201202291452M DB Build V7200-03
IBM Maximo for Service Providers 7.5.1.1-20130227-0912 Build 20120702- Page 5 of 19
1801 DB Build V7511-18 HFDB Build HF7511-06
Tivoli Remote Diagnostics for IBM SmartCloud Control Desk 7.5.0.1 Build
201209062138M DB Build V7501-00
Search for IBM SmartCloud Control Desk 7.5.0.1 Build 201209062138M DB
Build V7501-00
Survey Management for IBM SmartCloud Control Desk 7.5.0.1 Build
201209062138M DB Build V7501-02
Configuration management for IBM SmartCloud Control Desk 7.5.0.1 Build
201209062138 DB Build V7501-03
IBM Maximo Spatial Asset Management 7.5.0.1-20130219-1609 Build
20120714-2208 DB Build V7501-13 HFDB Build HF7501-01
Incident Management for IBM SmartCloud Control Desk 7.5.0.1 Build
201209062138M DB Build V7501-00
IBM Maximo Asset Management 7.5.0.3 Build 20120713-1120 DB Build V7503-
01
User interface widgets for IBM SmartCloud Control Desk 7.5.0.1 Build Page 6 of 19
201209062138 DB Build V7501-01
Change management for IBM SmartCloud Control Desk 7.5.0.1 Build
201209062138 DB Build V7501-02
Self Service Center for IBM SmartCloud Control Desk 7.5.0.1 Build
201209062138M DB Build V7501-00
Solution for IBM SmartCloud Control Desk 7.5.0.0 Build 201209062138M DB
Build V7501-00
Release management for IBM SmartCloud Control Desk 7.5.0.1 Build
201209062138 DB Build V7501-01
Common process components for IBM SmartCloud Control Desk 7.5.0.1 Build
201209062138 DB Build V7501-02
Service Request Management for IBM SmartCloud Control Desk 7.5.0.1
Build 201209062138M DB Build V7501-02
Screen Capturer for IBM SmartCloud Control Desk 7.5.0.0 Build
201209062138M DB Build V7210-01
IBM Maximo for Transportation 7.5.0.0-20130212-0816 Build 20110415-1936 Page 7 of 19
DB Build V7500-06 HFDB Build HF7500-11
Problem Management for IBM SmartCloud Control Desk 7.5.0.1 Build
201209062138M DB Build V7501-00
Service Desk for IBM SmartCloud Control Desk 7.5.0.1 Build
201209062138M DB Build V7501-01
Service Catalog for IBM SmartCloud Control Desk 7.5.0.1 Build
201209062138M DB Build V7501-05
Resolving The Problem
The following can be used as a workaround:
1. Create a conditional expression
status ='CLOSE' and
custom('psdi.common.parse.InternalValue','WOSTATUS', :status) = 'DEFERRED'
2. Go to Domains application
Bring up the WOSTATUS domain
Click view / modify conditions
Click "New Row" button to create a new condition and attach the WOCLOSE condition to WOSTATUS|DEFERRED valueID
Save the change.
3. Create a new work order
Change the status to CLOSE
Click the change status icon again
Receive message: The status cannot be changed unable to change the work order to DEFERRED.
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Document Information
Modified date:
17 June 2018
UID
swg21649867