FSR - Save Failed Warning when browsing through Word objects.

Technote (troubleshooting)


Problem(Abstract)

When trying to leave a Word object in Cognos Financial Statement Reporting you receive the following warning message:

"Save failed for the object Word_ObjectName because Microsoft Office is not responding. Please close any open Microsoft Office dialog boxes and try again. See logs for details."

Symptom

Inside the log file, Clarity.FSR.UI_yyyy_mm_dd.log you will see the following error message:
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 0 Office did not respond when attempting to Save Data for the object 'Word_ObjectName'
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 1 Message:
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 2 Office is not responding.
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 3 Call Stack:
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 4 at Clarity.FSR.Office.WordWrapperEX.Word2010Save(Object wordDocument, String filename, String objectName, Int32 objectId)
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 5 at Clarity.FSR.Office.WordWrapperEX.SaveWord(Object wordDocument, String filename, String objectName, Int32 objectId)
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 6 at Clarity.FSR.UI.Controls.WordControl.SaveDocument()
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 7 at Clarity.FSR.UI.Forms.LayoutForm.HasFileChanged(ObjectRow or, Boolean objectIsEditable, Boolean IsReferenceObject, String& XmlData, Boolean IsNew)
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 8 at Clarity.FSR.UI.Editors.ObjectEdit.UpdateContentInDatarow(ObjectRow or, String xmlData, Boolean newRow, Boolean isNewFile, Boolean discardExcel, Boolean typeChanged, workflow workFlow, List`1 globalVariables)
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 9 at Clarity.FSR.UI.Editors.ObjectEdit.SetObjectRow(String nodeId, ObjectRow or, Boolean NewRow, Boolean DiscardExcel, List`1 globalVariables)
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 10 at Clarity.FSR.UI.Forms.LayoutForm.SaveData(Boolean ShowAlert, Boolean NormalUpdate, Boolean DiscardExcel, CallSource caller)
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 11
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 12 INNER EXCEPTION:
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 13 Message:
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 14 Exception has been thrown by the target of an invocation.
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 15 Call Stack:
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 16 at System.RuntimeType.InvokeDispMethod(String name, BindingFlags invokeAttr, Object target, Object[] args, Boolean[] byrefModifiers, Int32 culture, String[] namedParameters)
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 17 at System.RuntimeType.InvokeMember(String name, BindingFlags bindingFlags, Binder binder, Object target, Object[] providedArgs, ParameterModifier[] modifiers, CultureInfo culture, String[] namedParams)
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 18 at System.Type.InvokeMember(String name, BindingFlags invokeAttr, Binder binder, Object target, Object[] args)
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 19 at Clarity.FSR.Office.WordWrapperEX.Word2010Save(Object wordDocument, String filename, String objectName, Int32 objectId)
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 20
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 21 INNER EXCEPTION:
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 22 Message:
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 23 The value specified by CompatibilityMode is prohibited due to administrator policy. Please contact your administrator for more information.
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 24 Call Stack:
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 25
2013/09/12 12:34:11.521 21124 0 Clarity.FSR.UI Error 26


Cause

This is caused by the Group Policy defined for "Set default compatibility mode on file creation"

Environment

FSR 6.6.1.0 and newer
Office 2010 and 2007

Diagnosing the problem

1. Open a Word object that is editable inside FSR;
2. Leave the Word object;

After step two you receive the following warning:




Resolving the problem

From the Domain Controller perform the following steps:
1. Go to Group Policy Management Console;
2. Identify the GPO for "Set default compatibility mode on file creation" in Word, by default this is under User Configuration > Administrative Templates > Classic Administrative Templates (ADM) > Microsoft Word 2010 > Word Options > Save
3. Change the "Set default compatibility mode on file creation" GPO to Full functionality mode

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Document information


More support for:

Cognos Financial Statement Reporting

Software version:

6.6.1

Operating system(s):

Windows

Reference #:

1649688

Modified date:

2013-09-13

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