IBM Support

Rational DOORS help home page is not updated after you install help locally from a version archive file

Technote (troubleshooting)


When you install help on a local computer from the Rational DOORS version archive file ( using the Local Help Updater, the help home page is not updated. New English and globalized home pages are included in the archive .jar files, but the previous 9.5.1 version is displayed in the help window.


The Local Help Updater does not overwrite expanded directories and files in the installation directory.

This issue was identified as a product defect and logged internally as defect 6297.


Rational DOORS client and server

Diagnosing the problem

To reproduce this problem, disable remote help access and install local help from a new internal site in the Local Help Updater, based on the help archive content for

  1. Install the Rational DOORS client and database server on an individual team member's work station or an internal server on your intranet.
  2. Download the help archive file from the IBM download site:
  3. Open the Rational DOORS client and click Help > Contents and Index.
  4. In the help window, click Help > Preferences > Help > Content.
  5. To turn off remote help, select the Rational DOORS content link to and click Disable and OK.
  6. In the help window, click Help > Local Help Updater.
  7. At the Available Content Filters menu, select Internal Sites.
  8. Click the green plus icon in the toolbar to add an internal site.
  9. In the Add Internal Site window, select Site Type: Local. Browse to and select the compressed archive (zip) file that you downloaded in step 2.
    Note: Unlike previous versions of the Local Help Updater, you do not need to expand the compressed file or point to a site.xml file.
  10. Add a name for the site in the Name field and click OK.
  11. In the Local Help Updater, install help content from the new internal site.

Result: When you reopen the help window, the all new help content loads into the local help.

Problem: The previous help home page for 9.5.1 is displayed.

Resolving the problem

The only differences in the current and previous home page are the following:

To view the home page, see the Rational DOORS information center.

Document information

More support for: Rational DOORS

Software version:

Operating system(s): Windows

Reference #: 1649606

Modified date: 12 September 2013