Online help system for IBM SPSS Statistics freezes, hangs, redirects with error

Technote (troubleshooting)


I am using IBM SPSS Statistics verstions 21 and 22. When I try to launch the Help system from within either application, I get an error that indicates a problem with accessing the files. How can I remedy this?


Problem accessing Help files due to possible permission or proxy server issues.

Resolving the problem

This behavior is often traced to an issue with user permissions, registry entries or with the use of a proxy server. Because the source of the problem can be difficult to pinpoint, we have made the version 21 and 22 Help files available on our website. You can access all the information contained within IBM SPSS Statistics Help though the following links:

IBM SPSS Statistics 21:

IBM SPSS Statistics 22:

Document information

More support for:

SPSS Statistics

Software version:

21.0, 22.0

Operating system(s):

Platform Independent

Reference #:


Modified date:


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