Instructions for opening a licensing or download center PMR via the Service Request (SR) tool

Technote (FAQ)


Question

How do you open a licensing PMR via the SR (Service Request) tool?

Answer

To open a licensing or download center PMR via the SR tool:
  

  • Login to IBM.com with your IBM ID and password
  • Under "Support & Downloads" select "Service requests and PMRs" in the Technical Support column
  • In the text field for keywords enter "License" (not case sensitive)
  • Uncheck the check box "Show entitled products only"
  • In the resulting list scroll down until you find "Security Systems License Problem" and select it by clicking on it.
  • In the product list expansion it will show "Secuirty Systems License Problem" again, so select it by clicking on it.
  • A warning will pop up, select "yes"
  • Enter all information (ICN, title, problem description, severity, preferred contact method ...) as desired and submit your request.

    The direct link for the SR tools is: http://www-01.ibm.com/software/support/

    To register for your IBM ID visit https://www.ibm.com/account/profile/us?page=reg
    Help and Frequently Asked Questions are available at: https://www.ibm.com/account/profile/us?page=regfaqhelp




  • Cross reference information
    Segment Product Component Platform Version Edition
    Security IBM RealSecure Server Sensor for Windows Not Applicable
    Security IBM RealSecure Server Sensor for Solaris
    Security IBM RealSecure Server Sensor for HP-UX
    Security IBM RealSecure Server Sensor for AIX
    Security IBM Security Host Protection
    Security IBM Security Identity and Access Manager
    Security IBM Security Network Controller
    Security IBM Security Network Protection
    Security IBM Security Virtual Server Protection for VMware
    Security Internet Scanner Software
    Security Proventia Desktop Endpoint Security
    Security Proventia Endpoint Secure Control
    Security Proventia Network Enterprise Scanner
    Security Proventia Network Intrusion Detection System
    Security IBM Security Network Intrusion Prevention System
    Security Proventia Network Intrusion Prevention System for Crossbeam
    Security Proventia Network Multi-Function Security
    Security Proventia Network Security Controller
    Security Proventia Virtualized Network Security Platform

    Document information


    More support for:

    IBM Security SiteProtector System

    Software version:

    2.9, 3.0

    Operating system(s):

    Windows

    Reference #:

    1648968

    Modified date:

    2014-07-03

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