Instructions for opening a licensing or download center PMR via the Service Request (SR) tool

Technote (FAQ)


Question

How do you open a licensing PMR via the SR (Service Request) tool?

Answer

To open a licensing or download center PMR via the SR tool:
  

  • Login to IBM.com with your IBM ID and password
  • Under "Support & Downloads" select "Service requests and PMRs" in the Technical Support column
  • In the text field for keywords enter "License" (not case sensitive)
  • Uncheck the check box "Show entitled products only"
  • In the resulting list scroll down until you find "Security Systems License Problem" and select it by clicking on it.
  • In the product list expansion it will show "Secuirty Systems License Problem" again, so select it by clicking on it.
  • A warning will pop up, select "yes"
  • Enter all information (ICN, title, problem description, severity, preferred contact method ...) as desired and submit your request.

The direct link for the SR tools is:  http://www-01.ibm.com/software/support/

To register for your IBM ID visit https://www.ibm.com/account/profile/us?page=reg
Help and Frequently Asked Questions are available at: https://www.ibm.com/account/profile/us?page=regfaqhelp


If the above information does not resolve your issue, please contact IBM Security Systems Customer Support.


Cross reference information
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Security Proventia Virtualized Network Security Platform

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Document information


More support for:

IBM Security SiteProtector System

Software version:

2.9, 3.0

Operating system(s):

Windows

Reference #:

1648968

Modified date:

2014-07-03

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