IBM Support

Instructions for opening a licensing or download center PMR via the Service Request (SR) tool for Infrastructure Security

Technote (FAQ)


How do you open a licensing PMR via the SR (Service Request) tool?


To open a licensing or download center PMR via the SR tool:

  • Login to with your IBM ID and password
  • Under "Support & Downloads" select "Service requests and PMRs" in the Technical Support column
  • In the text field for keywords enter "License" (not case sensitive)
  • Uncheck the check box "Show entitled products only"
  • In the resulting list scroll down until you find "Security Systems License Problem" and select it by clicking on it.
  • In the product list expansion it will show "Secuirty Systems License Problem" again, so select it by clicking on it.
  • A warning will pop up, select "yes"
  • Enter all information (ICN, title, problem description, severity, preferred contact method ...) as desired and submit your request.

The direct link for the SR tools is:

To register for your IBM ID visit
Help and Frequently Asked Questions are available at:

Cross reference information
Segment Product Component Platform Version Edition
Security IBM RealSecure Server Sensor for Windows Not Applicable
Security IBM RealSecure Server Sensor for Solaris
Security IBM RealSecure Server Sensor for HP-UX
Security IBM RealSecure Server Sensor for AIX
Security IBM Security Host Protection
Security IBM Security Identity and Access Manager
Security IBM Security Network Controller
Security IBM Security Network Protection
Security IBM Security Virtual Server Protection for VMware
Security Internet Scanner Software
Security Proventia Desktop Endpoint Security
Security Proventia Endpoint Secure Control
Security Proventia Network Enterprise Scanner
Security Proventia Network Intrusion Detection System
Security IBM Security Network Intrusion Prevention System
Security Proventia Network Intrusion Prevention System for Crossbeam
Security Proventia Network Multi-Function Security
Security Proventia Network Security Controller
Security Proventia Virtualized Network Security Platform

Document information

More support for: IBM Security SiteProtector System

Software version: 2.9, 3.0

Operating system(s): Windows

Reference #: 1648968

Modified date: 03 July 2014

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