Unable to install IBM SPSS Statistics on Mac 10.8.4

Technote (troubleshooting)


Problem(Abstract)

You are attempting to perform the installation of IBM SPSS Statistics on Mac OS 10.8.4.
After downloading the *.dmg file, you run the installer.app, but you get a blank window with only the OK button. It is not possible to perform the installation.

Cause

The issue is caused by an Apple Java problem. Please visit for more information about the update "Java for OS X 2013-004". This update corrects an issue with Java applications failing to draw or respond to user input.

http://support.apple.com/kb/DL1572


Environment

Mac 10.8.4

Resolving the problem

Please make sure you did have the current JAVA updated. Follow the steps below to obtain the patch.

To update these, go to System Preferences (from the dock) and select Software Update and choose the Check Now option. This should give you a list of applications that need to be updated.

Please visit Apple Support Update "Java for OS X 2013-004", if you want to download the update directly.

Reboot your Mac, after installing the update and try to install Statistics.

If it doesn't solve the issue, please open a Service Request to get IBM SPSS Technical Support assistance. Thank you.

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Document information


More support for:

SPSS Statistics

Software version:

20.0, 21.0, 22.0

Operating system(s):

Mac OS

Reference #:

1648597

Modified date:

2013-09-02

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