IBM Support

Lotus Protector for Mail Security is slow processing mail with attachments

Technote (troubleshooting)


Lotus Protector for Mail Security stops sending and receiving mail with attachments. Mail without attachments are sent and received without issue.


Delays in receiving and sending mail with attachments. The delays can occur for an hour or longer.


In one case, there was some overlap where multiple policies were checking incoming mail using the same analysis modules.


Lotus Protector for Mail Security 2.9

Resolving the problem

Reduce the number of file types examined in the policy that check incoming attachments for executable files, focusing on the major executable files.

Reorder the policies to a more logical flow for incoming mail checks.

Document information

More support for: Lotus Protector for Mail Security

Software version: 2.8

Operating system(s): Linux

Reference #: 1648338

Modified date: 03 September 2013

Translate this page: