Image Service Toolkit (ISTK) 4.2 FixPack installer reports file GETSTAMPS32.EXE(Windows) or getstamps.sh(UNIX) missing.

Technote (troubleshooting)


Problem(Abstract)

GETSTAMPS32.EXE (Windows) or getstamps.sh file (UNIX) is missing from the system.

Symptom

In the end of FixPack install, the following error message is displayed by the installer:

Microsoft Windows:

UNIX:


Cause

Uninstalling ISTK 4.2 FP4/FP5/FP6 results in GETSTAMPS32.exe (Windows) or getstamps.sh (UNIX) file being removed from the system. Subsequent FixPack install errors on missing GETSTAMPS32.EXE or getstamps.sh file.

Resolving the problem

This issue has been addressed in ISTK 4.2.0 FP7.

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Document information


More support for:

FileNet Image Services
Image Services ToolKit

Software version:

4.2

Operating system(s):

AIX, HP Itanium, Solaris, Windows

Reference #:

1648179

Modified date:

2013-09-03

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