Troubleshooting
Problem
When a users tries to open Tasks page in WorkplaceXT, it gives them a null error message. There is no error stack.
Symptom
Here is the screen shot of the error :
Here is the excerpt from fnlog4j log file :
executeRPC:orb_rpc_getQueueDefinition Calling orb_rpc_getQueueDefinition
2013/08/26 12:29:51 [WebContainer : 3] DEBUG filenet.pe.peorb.rpc.only
..
executeRPC:orb_rpc_getQueueDefinition Done Calling orb_rpc_getQueueDefinition took 3ms
2013/08/26 12:29:51 [WebContainer : 3] ERROR com.filenet-IBMcommon.wcm.toolkit.server.ui.WcmErrorMessageBox Exception
java.lang.NullPointerException
at com.filenet.wcm.apps.server.util.WorkplaceActionConfiguration.canViewInfoPage(WorkplaceActionConfiguration.java:195)
at com.filenet.wcm.apps.server.presentation.ui.ItemsListView.render(ItemsListView.java:167)
at com.filenet.wcm.apps.server.ui.list.TasksListView.render(TasksListView.java:385)
at com.filenet.wcm.toolkit.server.base.WcmUiModule.renderJSP(WcmUiModule.java:676)
at com.filenet.wcm.toolkit.server.util.ui.WcmLayout.renderRegion(WcmLayout.java:68)
...
at com.filenet.wcm.toolkit.server.base.WcmController.serverSideInclude(WcmController.java:5487)
at com.filenet.wcm.toolkit.server.base.WcmController.handleEvent(WcmController.java:3139)
at com.ibm._jsp._Tasks._jspService(_Tasks.java:173)
...
Cause
When using IBM Enterprise Records Configuration Manager to configure "Configure Web Application" task, the customer has entered the wrong path in Web application configuration file directory.
Environment
WorkplaceXT 1.1.5, IBM Enterprise Records Manager 5.1.1.1 FP1
Resolving The Problem
Re-run the IBM Enterprise Records Configuration Manager to enter the correct path in Web application configuration file directory and re-run "Configure Web Application" task. The path should be IBM Records Manager not WorkplaceXT. See the reference screen shot below.
In the screenshot above, the Web application configuration file directory has been corrected to point to /opt/IBM/EnterpriseRecord/config.
See reference link below.
http://www-01.ibm.com/support/knowledgecenter/SSNW2F_5.1.0/com.ibm.p8.installingrm.doc/frmpp010.htm
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Document Information
Modified date:
17 June 2018
UID
swg21648159