Troubleshooting
Problem
I am using IBM SPSS Statistics with a license manager. How can I check to see if a user is getting denied a license?
Symptom
User being denied license
Cause
Not enough licenses
Environment
Windows
Resolving The Problem
Logging for the license manager should be enabled upon install. Open the log file and look for the transaction type for the user who was unable to retrieve a license. Once you locate the user profile and the time the user tried to get a license, look for the TRANS comment. A 0 indicates an issue, 1 a denial, and 2 a release. If there are no more licenses available, the user should show a TRANS 1
Related Information
[{"Product":{"code":"SSLVMB","label":"IBM SPSS Statistics"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Statistics Desktop","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Not Applicable","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
16 April 2020
UID
swg21647769