OOB reports in RLKS Administration and Reporting Tool shows a subset of information for large volumes of data

Technote (troubleshooting)


Problem(Abstract)

Attempts to generate Out-Of-Box (OOB) reports using IBM Rational License Key Server (RLKS) Administration and Reporting Tool results in a subset of license usage information.

Symptom

Generating OOB reports using RLKS Administration and Reporting Tool results in a subset of license usage information where you have selected one or more of the following:

  • A large number of products
  • A high frequency (such as Hourly)
  • A large duration (such as 6 months)

image


Cause

When a large volume of data is returned by the database, you browser cannot display chart images with such large volumes; hence, the charts contain only a subset of information to allow them to display properly in the browser.

The following chart-based OOB reports may display a subset of information when handling such large volumes of data:

  • Peak Usage
  • Peak Denial
  • Available Licenses

In addition, the database also has a limitation of returning only 15,000 records by default. This limit affects all OOB reports. When this limit is reached, all OOB reports display a subset of license usage information.

Resolving the problem

The RLKS Administration and Reporting Tool attempts to display a maximum of approximately 300 odd records in the chart so that the image of the chart can be rendered by the browser.


The RLKS Administration and Reporting Tool also displays a message indicating that the report shows a subset of information and that the user should try another set of parameters to improve the coverage of data in the chart.

WORKAROUNDS:

  • OPTION 1: Export the OOB report into a data format of your choice.
    The exported data will represent the license usage data according to all the selected user parameters in the report.

  • OPTION 2: Select a fewer number of products, a lower frequency and/or a smaller duration and re-run the report.

  • OPTION 3: Increase the Query Result Set Limit for the Data Store

    How to reset Query Result Set Limit for the Data Store:
    1. Enter http:// :4380/lqe in a browser
    2. Provide Administrator credentials for login
    3. Navigate to Administration > Query Service
    4. Click the Edit link at the top right corner of the panel
    5. Modify the value in the Query Result Set Limit field to a higher value

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Document information


More support for:

Rational License Key Server
RLKS Administration and Reporting Tool

Software version:

8.1.4

Operating system(s):

AIX, Linux, Solaris, Windows

Reference #:

1647564

Modified date:

2014-05-20

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