Adobe error when opening a report in SiteProtector

Technote (troubleshooting)


Problem(Abstract)

You may find that you experience an error referencing Adobe® Acrobat® or Reader® software when attempting to open a report in SiteProtector

Symptom

The following error will be displayed when the report fails to open:

There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (1014:1014)


Cause

This is not a defect in SiteProtector. The issue is caused by the settings in Acrobat/Reader.


Resolving the problem

  1. Open the Acrobat Reader program.

  2. Click Edit > Preferences.

  3. Select Internet under Categories in the left pane.

  4. Unselect the 3 following checkboxes in the Web Browser Options section of the right pane. For Acrobat Reader XI, Web Browser Options was renamed to Internet.
    • Display in Read Mode by default
    • Allow fast web view
    • Allow speculative downloading in the background
  5. Click OK to save.

  6. Restart the SiteProtector Console.



If the above information does not resolve your issue, contact IBM Security Systems Customer Support.

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Document information


More support for:

IBM Security SiteProtector System

Software version:

2.9

Operating system(s):

Windows

Reference #:

1647388

Modified date:

2013-08-26

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