Resetting the RealsecureDB database passwords for SiteProtector components

Technote (FAQ)


Question

How do you reset the database passwords for SiteProtector components?

Answer

It is sometimes necessary to reset the password of the SiteProtector components in order to restore login access to RealSecureDB. The instructions below describe this procedure for the following components:

  • The Application Server
  • The Agent Manager
  • The Event Collector
  • The Security Fusion Module
Resetting the Application Server's password:

  1. Open SQL Server Management Studio on server on which the SiteProtector Database is installed.
  2. Go to Security > Logins.
  3. Find the user titled IssApp. Right-click on the user and select Properties.
  4. Change the password in the properties to something you will remember and click OK.
  5. Find the user titled RPDMLogin. Right-click on the user and select Properties.
  6. Change the password in the properties to something you will remember and click OK.
  7. Open the Services tool on the server on which the SiteProtector Application Server is installed.
  8. Stop the following services:
    SiteProtector Application Server Service
    SiteProtector Sensor Controller Service
  9. Go to the following location:
    \Program Files\ISS\SiteProtector\Application Server
  10. Run CoreLogin.exe.
  11. Using the same new passwords that you entered in SQL in the previous steps, change the passwords for the Application Server and click OK.
  12. Start the two services that you stopped in step 8.

Resetting the Agent Manager's password:

  1. Open SQL Server Management Studio on server on which the SiteProtector Database is installed.
  2. Go to Security > Logins.
  3. Find the login called AgentManager_HOSTRNAME, where HOSTNAME is the name of the server on which the Agent Manager in installed.
  4. Right-click on the login and select Properties.
  5. Change the password in the properties to something you will remember and click OK.
  6. Open the Services tool on the server on which the Agent Manager is installed.
  7. Stop the issDaemon service.
  8. Go to the following location:
    \Program Files\ISS\SiteProtector\Agent Manager
  9. Run AMLogin.exe.
  10. Using the same new password that you entered in SQL in the previous steps, change the password for the Agent Manager and click OK.
  11. Start the issDaemon service.

Resetting the Event Collector's password:

  1. Open SQL Server Management Studio on server on which the SiteProtector Database is installed.
  2. Go to Security > Logins.
  3. Find the login called EventCollector_HOSTNAME, where HOSTNAME is the name of the server on which the Event Collector in installed.
  4. Right-click on the login and select Properties.
  5. Change the password in the properties to something you will remember and click OK.
  6. Open the Services tool on the server on which the Event Collector is installed.
  7. Stop the issDaemon service.
  8. Go to the following location:
    \Program Files\ISS\SiteProtector\Event Collector
  9. Run ECLogin.exe.
  10. Using the same new password that you entered in SQL in the previous steps, change the password for the Event Collector and click OK.
  11. Start the issDaemon service.

Resetting the Security Fusion's password:
Note: This does not apply to SiteProtector 3.0 and later.

  1. Open SQL Server Management Studio on server on which the SiteProtector Database is installed.
  2. Go to Security > Logins.
  3. Find the user titled SecurityFusionModule_HOSTNAME, where HOSTNAME is the name of the server on which the Security Fusion Module in installed. Right click on the user and select Properties.
  4. Change the password in the properties to something you will remember and click OK.
  5. Open the Services tool on the server on which the Security Fusion Module is installed.
  6. Stop the issDaemon service.
  7. Go to the following location:
    \Program Files\ISS\SiteProtector\SecurityFusionModule\
  8. Run ChangeFusionPassword.exe.
  9. Using the same new password that you entered in SQL in the previous steps, change the password for the Agent Manager and click OK.
  10. Start the issDaemon service.

    Note: There is a known issue in Security Fusion Module version 2.0. Sometimes upon a reboot of the Fusion machine, Fusion will revert to the previous password status and once again cause the module to be Stopped or Offline in the Console. Please refer to the following Technote Article that can resolve this recurring issue with a new issDaemon.exe file: 21434924


If the above information does not resolve your issue, please contact IBM Security Systems Technical Support.

Rate this page:

(0 users)Average rating

Add comments

Document information


More support for:

IBM Security SiteProtector System

Software version:

2.9, 3.0, 3.1

Operating system(s):

Windows

Reference #:

1647284

Modified date:

2013-08-26

Translate my page

Machine Translation

Content navigation