IBM Support

Sametime Public group breaks if members do not exist in the names.nsf

Technote (troubleshooting)


Members of Sametime public groups do not display or appear listed when doing a
right click -> Show Group Contents from the Sametime contact list if any member of
the list does not have a person record in the LDAP Domino directory.


No Sametime users will be present in the public group.


A member of the Sametime public group does not exist in the names.nsf


ST Community server configured for Domino LDAP server.
Windows OS

Diagnosing the problem

Check that all of the member names in the affected Sametime public group reside in the names.nsf (have a person record in the LDAP Domino the Sametime server is configured to use).

Resolving the problem

Work around is to remove the person from the Sametime public group then stop and start the Sametime Community server.

Changing the default access on the primary names.nsf from "No Access" to "Reader" resolves the problem too.

Document information

More support for: Lotus End of Support Products
IBM Sametime

Software version:

Operating system(s): Windows

Reference #: 1647069

Modified date: 30 November 2017

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