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GDW_Archive for mailboxes hangs - Sterling Gentran:Server for Microsoft Windows

Technote (troubleshooting)


GDW_Archive for mailboxes does not complete, it hangs when deleting messages


No error messages in the Audit Log
The progress bar stalls when deleting messages as the archive is running
The archive does not complete


incorrect code

Resolving the problem

code change required
A new version of ArchiveEngine.exe will be released in patch 5.3.1 patch #3

Document information

More support for: Sterling Gentran:Server for Microsoft Windows
Data management - Archive

Software version: 5.3.1

Operating system(s): Windows

Reference #: 1647057

Modified date: 16 August 2013