GDW_Archive for mailboxes hangs

Technote (troubleshooting)


Problem(Abstract)

GDW_Archive for mailboxes does not complete, it hangs when deleting messages

Symptom

No error messages in the Audit Log
The progress bar stalls when deleting messages as the archive is running
The archive does not complete


Cause

incorrect code

Resolving the problem

code change required
A new version of ArchiveEngine.exe will be released in patch 5.3.1 patch #3

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Document information


More support for:

Sterling Gentran:Server for Microsoft Windows
Data management - Archive

Software version:

5.3.1

Operating system(s):

Windows

Reference #:

1647057

Modified date:

2013-08-16

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