Icons when opening Reports or Input form are black in Remote Desktop Windows Server 2008 R2

Technote (troubleshooting)


Problem(Abstract)

Icons when opening Reports or Input form are black in Remote Desktop Windows Server 2008 R2

Cause

Visual themes

Environment

Microsoft Server 2008 R2 - Remote Desktop

Resolving the problem

1. Navigate to the lexw.exe. Located xxx:\Program Files (x86)\Cognos\cer6\bin

2. Right-click on the exe file and select Properties.
3. Click on the Compatibility tab.
4. Enable (Check) the "Disable visual themes" option.
5. Click Apply, then OK to close the dialog.


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Document information


More support for:

Cognos Finance

Software version:

7.4, 7.5

Operating system(s):

Windows

Software edition:

All Editions

Reference #:

1646825

Modified date:

2013-08-13

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