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** Troubleshooting ** "CFG-ERR-0106 IBM Cognos Configuration did not receive a response..." when starting IBM Cognos service

Technote (troubleshooting)


Problem(Abstract)

Administrator launches "Cognos Configuration" and clicks "Start". Administrator clicks 'Details'. After a while an error appears.

Symptom

[Start Service]

[ ERROR ] CFG-ERR-0106 IBM Cognos Configuration did not receive a
response from the IBM Cognos service in the time allotted.
Check that IBM Cognos service is available and properly configured.


Cause

There are many possible causes for this error:

  • Scenario #1 - Incorrect path to Java directory in environmental variables JAVA_HOME
    • For more information, see separate IBM Technotes #1593083 & #1342592.
  • Scenario #2 - Application server's hardware specification too poor/slow, causing timeouts in the software.
    • For example, in one real-life customer case the server was based on a single-CPU core Hyper-V virtual server, with 4Gb RAM.
  • Scenario #3 - Customer had incorrectly configured the audit database entry in ../p2pd/WEB-INF/web.xml
    • For more information, see separate IBM Technote #1645422.
  • Scenario #4 - Large number of static objects in the content store, therefore requiring the use of the DuseCMLargeResultSet parameter.
    • For more information, see separate IBM Technote #1571601.
  • Scenario #5 - Network file system outage caused tomcat-users.xml corruption
    • For more information, see separate IBM Technote #1338826.
  • Scenario #6 - Windows DEP enabled
    • For more information, see separate IBM Technote #1371912.
  • Scenario #7 - Insufficient kernel settings
  • Scenario #8 - firewall has requires ports closed

Resolving the problem

Scenario #1

Correct (or delete) the environmental variables JAVA_HOME.

  • For more information, see separate IBM Technotes #1593083 & #1342592.

Scenario #2

Improve the hardware of the server.

  • For example, in one real-life case the problem was solved by upgrading from 4Gb RAM to 8Gb RAM, and also increasing the number of virtual CPUs from 1 to 2.

Scenario #3

Correct the file ../p2pd/WEB-INF/web.xml.

  • For more information, see separate IBM Technote #1645422.

Scenario #4
Use the DuseCMLargeResultSet parameter.

  • For more information, see separate IBM Technote #1571601.

Scenario #5
See separate IBM Technote #1576139.

Scenario #6
Disable Microsoft Windows Data Execution Protection

  • See separate IBM Technote #1371912.
Scenario #7
  • run ulimit -a to get the settings of the UNIX server. Ensure that "open files" is set to at least 8192
Scenario # 8
  • check the ports required for each Cognos install for
dispatcher URIs
content manager URI
application server shutdown port (Apache Tomcat)
local logging port
ports required to access databases...
content store
notification store
audit database

Related information

1342592 - Cognos service ("Cognos 8" or "IBM Cognos") d
1645422 - CFG-ERR-0106 IBM Cognos Configuration did not
1571601 - Cognos Services failed to start after upgrade
1371912 - "CFG-ERR-0106 IBM Cognos Configuration did no

Document information

More support for: Cognos Business Intelligence

Software version: 8.4.1, 10.1, 10.1.1, 10.2, 10.2.1, 10.2.2

Operating system(s): Windows

Reference #: 1646350

Modified date: 15 December 2016