Registry Services database installation fails because the database user cannot access files created by non-root user

Technote (troubleshooting)


Problem(Abstract)


When you try to install the Registry Services database with non-root user, this installation fails because the database user does not have permission to read the temporary files created by the non-root user.

Symptom

When you run the Jazz for Service Management installer to install the Registry Services database, the installation process fails with the following error messages:

SEVERE: CTJFN1079E The Registry Services installer was not able to execute the following command: [sh, -c, "/<JAZZSM_HOME>/registry/bin/auxbin/aixinstall.sh" db2inst1 'chmod -R o-w,g-w /tmp/dis_install/db_install_1370262683431/frsDb2Setup/logs' "/<JAZZSM_HOME>/registry/bin/auxbin" "/<JAZZSM_HOME>/registry/bin"].
Jun 3, 2013 6:01:24 PM com.ibm.frs.install.cli.InstallCli run
SEVERE: CTJFN0103E The Registry Services installation failed due to the error: CTJFN0028E The script finished the execution with the exit code 127.

These error messages are recorded in the log files located at <JAZZSM_HOME>/registry/logs directory.


Cause

During the installation process, JazzSM extracts the database scripts into the temporary directory.

This problem is caused by any database user who does not have permission to read these temporary files, which are created by the non-root user that is installing Jazz for Service Management.

Environment

All UNIX platforms supported by Jazz for Services Management.

Diagnosing the problem

Open the log files located at the <JAZZSM_HOME>/registry/logs directory and look for the error messages CTJFN1079E and CTJFN0103E .

These messages indicate that Registry Services database installation failed as part of Jazz for Service Management installation.

Resolving the problem

The permanent fix for the defect to prevent the problem is available in the 1.1.0-TIV-JazzSM-Registry-multi-FP001 package.


Ensure that you have this Registry Services Fix Pack 1.1.0.1 version or later installed in your environment.

However, if the problem was identified prior to the application of FP1, there are two workarounds available:

1) Run the Jazz for Service Management installer with the root user to install the Registry Services database.

2) Change the umask non-root user to grant the database user with access permission to the temporary directories that are created during the installation process.

For example, run the command umask 022. With this configuration, the default directory permissions are 775 and the default file permissions are 664.

In this case, set the umask non-root user to its default value after completing the database installation process.

Related information

Installation command

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Document information


More support for:

Tivoli Components
Jazz for Service Management

Software version:

1.1

Operating system(s):

AIX, Linux, Windows

Reference #:

1646319

Modified date:

2014-09-03

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