IBM Support

Unable to log in to TM1 Web using CAM and multiple dispatchers: login did not work

Troubleshooting


Problem

Cognos BI can set up the mulitiple Gateway Dispatcher URI for failover in Cognos Configuration. However, there is no information concerning TM1 when using CAM authentication.

Symptom

If not set up correctly, may see error:

login did not work

Resolving The Problem

You may set mulitiple ServerCAMURI as follow in tm1s.cfg


ServerCAMURI=http://server1:9300/p2pd/servlet/dispatch
ServerCAMURI=http://server2:9300/p2pd/servlet/dispatch
ServerCAMURI=http://server3:9300/p2pd/servlet/dispatch

ServerCAMURIRetryAttempts=2

Remarks:

ServerCAMURIRetryAttempts count indicates the number of attempts before moving on to the next entry. So if the first dispatcher is hit twice and doesn't respond, it would move to the second one and try two attempts there. Once the list is exhausted the login would fail.

[{"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"TM1 Server","Platform":[{"code":"PF033","label":"Windows"},{"code":"PF002","label":"AIX"}],"Version":"10.1.1;10.2","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg21645974