IBM Support

Wrong Service Name "IBM Cognos:19300"

Technote (troubleshooting)


When trying to run external Scripts such as the cx_restore there is an error message "Service [IBM Cognos Express] is not installed".


Error Message: Service [IBM Cognos Express] is not installed


The Service was renamed from "IBM Cognos Express" to "IBM Cognos:19300".

This Issue will happen when the Start, Stop or Restart Button in Cognos Configuration will be used. This is not supported on IBM Cognos Express.


Windows Server 2008 R2 - 64 bit

Diagnosing the problem

Check the Service Name in Windows.

Resolving the problem

- Stop the Service "IBM Cognos:19300"

- Open a Dos Box using right click and Run as Administrator
- navigate to <cognos_express>\bin64 (cd "c:\Program Files x86\IBM\Cognos Express\bin64")
- Type in the following command: cogconfig.bat -csn "IBM Cognos
- Press the Start Button to register the new Service
- Press the Stop Button and close Cognos Configuration
- Delete the wrong Service with the command: sc delete "IBM Cognos:19300"
- Reboot the Server

Document information

More support for: Cognos Express
Install and Config

Software version: 10.1

Operating system(s): Windows

Software edition: All Editions

Reference #: 1645863

Modified date: 02 August 2013

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