Potential performance impact after applying Image Services / Image Services Toolkit Fix Packs 4.1.2 FP17, 4.2.0 FP6 or FP7 on Unix servers

Flash (Alert)


Abstract

A significant performance degradation can occur after applying Image Services or Image Services Toolkit fix packs 4.1.2 FP17, 4.2.0 FP6 or FP7.
Here are some common symptoms:
- An on-line EBR backup taking much more time to complete (Eg: From minutes to hours)
- FileNet Capture and Fax entry is not able to connect to the FileNet library
Since the performance impact is not limited to these symptoms we recommend that all sites apply the workaround or solution.

Content

Cause:

A change to the process /fnsw/bin/timeoutmonitor made in IS/ISTK 4.1.2.17 and IS/ISTK 4.2.0.6 can use more CPU depending on the usage of your system.

Solution:

This problem is corrected in 4.1.2 FP18 and 4.2.0 FP8

Workaround:

If the Fix Pack can not be immediately applied, use the GA version of timeoutmonitor released in a prior Fix Pack of the release: IS 4.1.2.16 and below or IS 4.2.0.5 and below.

For IS 4.1.2,

    • Verify the stamp of the backup copy located in /fnsw/hfp/backup/fnsw/bin matches the GA version 4.1.2.69(x). The number in (x) will be different for every platform. Here is a sample stamp of timeoutmonitor on AIX.

      system 4.1.2.69(1) (lib, Fri Jul 10 15:44:25 2009)
      developer 4.1.2.0.0 (lib, Fri Jul 10 15:44:24 2009)
      SubSys: mv, Rel_type: rel_aixos, SCR#: 351814, mode: 100755, size: 118264
    • Copy the /fnsw/hfp/backup/fnsw/bin/timeoutmonitor to /fnsw/bin
    • Set permissions using fn_setup
For IS 4.2.0,
  • Verify the stamp of the backup copy located in /fnsw/hfp/backup/fnsw/bin matches the GA version 4.2.0.22(x). The number in (x) will be different for every platform. Here is a sample stamp of timeoutmonitor on Solaris.

    system 4.2.0.22(6) (userid 46246, Fri Mar 25 10:19:28 2011)
    developer 4.2.0.0.0 (userid 46246, Fri Mar 25 10:19:25 2011)
    SubSys: mv, Rel_type: rel_solaris, SCR#: 392790, mode: 100755, size: 97832
  • Copy the /fnsw/hfp/backup/fnsw/bin/timeoutmonitor to /fnsw/bin
  • Set permissions using fn_setup

    Note - If you upgraded from IS 4.2.0 FP6 to FP7 the backup copy of timeoutmonitor will contain
      the problem. You will need to obtain the GA version from Fix Central or a 4.2.0 system
      on FP5 or below.

Product Alias/Synonym

IS
ISTK

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Document information


More support for:

FileNet Image Services
Image Services ToolKit

Software version:

4.1.2, 4.2

Operating system(s):

AIX, HP Itanium, HP-UX, Solaris

Reference #:

1645841

Modified date:

2013-12-30

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