IBM Support

BMXAA4214E in Auto-Create Work Order

Technote (troubleshooting)


"BMXAA4214E - An unknown error has occurred" while trying to auto-crate Work Order in Spatial in SQL Server database.


Steps to replicate in Spatial in SQL Server:

- Go to the Work Order Tracking application

- Create a new Work Order against an Asset already associated to a Feature Class

- Save Work Order

- With the Work Order record on the screen, Select Action > Auto-Create WO (Spatial)

- Click OK on "Are you sure that you want to automatically create GIS feature for the current record?"

The issue is:
At this point, system presents "BMXAA4214E - An unknown error has occurred. Please contact your system administrator for assistance.
Gather the logs from the <HOME> directory and determine where and why the error is thrown. null"

SystemOut.log shows the following:
A server cursor cannot be opened on the given statement or statements.
Use a default result set or client cursor.

Resolving the problem

This issue has been identified in Spatial as APAR IV43078.
Please contact IBM Maximo Support and request the fix for this issue.

Document information

More support for: Maximo Spatial Asset Management

Software version: 7.5

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Reference #: 1645229

Modified date: 30 June 2015

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