Troubleshooting
Problem
Cognos Business Intelligence environment that has more than one gateway on one server that uses the same Application Pool in IIS for the ISAPI module. Settings specific to one Gateway might appear on another gateway.
Cause
The gateways are using a shared application pool.
Resolving The Problem
Each gateway in IIS needs a separate Application Pool. This way the App Pool variables are not shared among each Cognos Gateway.
In IIS:
1.) Find the application pool that the cgi-bin application is using.
2.) Create an application pool for each gateway installed.
3.) Change the application pool used by the cgi-bin virtual application to the one just created
4.) Restart IIS
5.) Repeat for each virtual directory until each uses its own Application Pool
Related Information
Was this topic helpful?
Document Information
Modified date:
15 June 2018
UID
swg21644864