IBM Support

Inconsistent behavior in Cognos BI for a Gateway that uses the ISAPI module

Troubleshooting


Problem

Cognos Business Intelligence environment that has more than one gateway on one server that uses the same Application Pool in IIS for the ISAPI module. Settings specific to one Gateway might appear on another gateway.

Cause

The gateways are using a shared application pool.

Resolving The Problem

Each gateway in IIS needs a separate Application Pool. This way the App Pool variables are not shared among each Cognos Gateway.

In IIS:

1.) Find the application pool that the cgi-bin application is using.

2.) Create an application pool for each gateway installed.

3.) Change the application pool used by the cgi-bin virtual application to the one just created

4.) Restart IIS

5.) Repeat for each virtual directory until each uses its own Application Pool

Related Information

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Install and Config","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.2;10.1.1;10.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg21644864