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Integration version says "0.0.0" when click "Help - System Info"

Technote (troubleshooting)


User clicks "Help - System Info". Integration version shows 0.0.0.


Integration Version: 0.0.0


Behaviour by design.

If using the 'web' client, then the integration components ( will only download/install 'on demand' (when a JAVA-based function is run).

  • Therefore, if the user has not (yet) run any JAVA-based feature, then the integration version will display 0.0.0 (zero).


Only affects end users who have the 'web' client (ControllerClient.MSI) installed on their client device.

  • Does not affect users who have chosen to install the full 'local' client (CCRLocalClient.MSI).

TIP: For more information on the different client MSI files, see separate IBM Tecnote #1371088.

Resolving the problem

Behaviour by design.

  • If the user runs any Java-based function (for example "Maintain - Jobs Define") then the integration components will download, and the 'integration version' will be populated next time.

Related information

1371088 - What is the difference between the different

Document information

More support for: Cognos Controller

Software version: 10.1.1

Operating system(s): Windows

Reference #: 1644525

Modified date: 22 July 2013