Clicking on Download button displays a blank page

Technote (troubleshooting)


Problem(Abstract)

Clicking on Download button displays a blank page. The same issue can be replicated on any application.

Symptom

Go to Work Order Tracking or any other application;
Get a list of records in the List tab;
Click on the Download link;
Click the 'Open' option;
A blank page is opened and the spreadsheet is not downloaded.

Browser used - IE 8.
It works properly with Firefox.

LOCAL FIX:
Right click and select 'Save Target As'.


Cause

This has been identified as a product defect under APAR IV22806.

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Document information


More support for:

IBM Maximo Asset Management

Software version:

7.5

Operating system(s):

Platform Independent

Reference #:

1644323

Modified date:

2013-07-19

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