Top 3 tabs (Mail, Calendar & To Do, Access & Delegation) missing from mail preference

Technote (troubleshooting)


Problem

Mail preferences window for affected users is not displaying correctly.

Users are unable to change their mail Preferences and email signatures.


Symptom

The top 3 tabs are missing (Mail, Calendar & To Do, Access & Delegation) and only the options for the Calendar & To Do tab are displayed.


Cause

Rich text signature grows larger than 32K and get truncated.


Diagnosing the problem

Re-installation of Notes client has not fixed this issue.

Same issue is experienced when opening their mail databases from the
server using Domino Administrator.

Resolving the problem

This issue was reported to Quality Engineering as SPR # GRCE8JWMVR & has been fixed in Domino 8.5.3 Fix Pack 5 & 9.0.1.

Refer to the Upgrade Central site for details on upgrading Notes/Domino.

As workaround, user may remove the corrupted rich text signature from calendar profile by following steps below.
Removing Signature_Rich item in calendar profile document will make UI displayed as expected.

1. Open your mail file.
2. Click "New memo"
3. From the Create menu, choose Hotspot -> Button.
4. In the Label box, enter "Clear Rich Text Signature".
5. Click X to close the dialog box.
6. Set it to Run > Client. Select "LotusScript" instead of "Formula".
7. Paste the code below into the code window.

Sub Click(Source As Button)
Dim session As New NotesSession

Dim db As notesDatabase
Dim Sigitem As NotesItem
Set db=session.CurrentDatabase
Set profile=db.GetProfileDocument("CalendarProfile")
Set Sigitem = profile.GetFirstItem("Signature_Rich")
If Not Sigitem Is Nothing Then profile.RemoveItem("Signature_Rich")
Call profile.ComputeWithForm(True, False)
Call profile.Save(True, False)
Messagebox ("Rich Text Signature cleared!",0+64 , " Email Signature")
End Sub


8. Send this email to the user having the problem, instructing the user to click the button, so the Calendar profile will be deleted.
9. Have the user close out of the mail file database, and then reopen it.
10. Afterwards, this user will need to enable his/her calendar profile again.

The user will need to reset signature and attach signature to all outgoing mail, etc.

Related information

A simplified Chinese translation is available

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Document information


More support for:

IBM Domino
Database Corruption

Software version:

8.5, 8.5.1, 8.5.2, 8.5.3, 8.5.3.1, 8.5.3.2, 8.5.3.3, 8.5.3.4, 9.0

Operating system(s):

AIX, Linux, Windows

Reference #:

1644253

Modified date:

2013-07-25

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