Unable to open a report in Analysis Studio : ANS-MES-0005 An unexpected error occurred.

Technote (troubleshooting)


Problem(Abstract)

Opening any report in Analysis Studio on one specific machine displaying the error ANS-MES-0005

Cause

Add-on Web Assistant 1.0.0.1 enabled

Environment

Cognos 8.4.1 Internet Explorer 8

Resolving the problem

In Internet Explorer, go to Tools and click on Manage Add-ons, select Web Assistant and click on disable button

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Document information


More support for:

Cognos Business Intelligence
Analysis Studio

Software version:

8.4.1

Operating system(s):

Windows

Reference #:

1643711

Modified date:

2013-07-12

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