IBM Support

The remote server returned an error: (500) Internal Server Error.

Troubleshooting


Problem

Error message appear when you try to browse your content in Office document

Symptom

Error mesage :
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
at Cognos.Office.Framework.DataSource.Cognos8.HttpConnection.Send(String sSOAPRequestBody, String sAction, Boolean cacheResult)
at Cognos.Office.Framework.DataSource.Cognos8.HttpConnection.Send(ISOAPRequest request)
at CognosOfficeConnection.Datasource.ReportStore.PortalTree_DoWork(RequestInfo req)
at Cognos.Office.Framework.Threading.ThreadPool.doWork(RequestInfo requestInfo)
at Cognos.Office.Framework.Threading.AsyncCall.AsyncItem`3.Run()
at Cognos.Office.Framework.Threading.AsyncCall.CallMethod()

Cause

wrong settings in IIS 7.x

Environment

IIS 7.x

Resolving The Problem

Open IIS7.x Administartion tool by running “Start>Run>inetmgr.exe”,
selecting your website/application/virtual directory in the left-hand tree view,
clicking on the “Error Pages” icon,
clicking “Edit Feature Settings” action,
and then selecting “Detailed Errors”.
Stop and start IIS

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Cognos for Microsoft Office","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1;10.1","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
11 November 2022

UID

swg21643436

Page Feedback