The remote server returned an error: (500) Internal Server Error.

Technote (troubleshooting)


Problem(Abstract)

Error message appear when you try to browse your content in Office document

Symptom

Error mesage :

System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
at Cognos.Office.Framework.DataSource.Cognos8.HttpConnection.Send(String sSOAPRequestBody, String sAction, Boolean cacheResult)
at Cognos.Office.Framework.DataSource.Cognos8.HttpConnection.Send(ISOAPRequest request)
at CognosOfficeConnection.Datasource.ReportStore.PortalTree_DoWork(RequestInfo req)
at Cognos.Office.Framework.Threading.ThreadPool.doWork(RequestInfo requestInfo)
at Cognos.Office.Framework.Threading.AsyncCall.AsyncItem`3.Run()
at Cognos.Office.Framework.Threading.AsyncCall.CallMethod()

Cause

wrong settings in IIS 7.x

Environment

IIS 7.x

Resolving the problem

Open IIS7.x Administartion tool by running “Start>Run>inetmgr.exe”,

selecting your website/application/virtual directory in the left-hand tree view,
clicking on the “Error Pages” icon,
clicking “Edit Feature Settings” action,
and then selecting “Detailed Errors”.
Stop and start IIS

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Document information


More support for:

Cognos for Microsoft Office
Cognos for Microsoft Office

Software version:

10.1, 10.1.1

Operating system(s):

Windows

Reference #:

1643436

Modified date:

2013-07-10

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