Recent OpenPages Configuration Changes are Causing the Workflows to Not Work

Technote (FAQ)


Question

After an OpenPages Administrator made some recent changes, why are the OpenPages workflows are no longer working as expected?

Cause

The IBPMPROPERTIES table does NOT have the proper configuration entries.

In the following sample InterstageBPMCS1-thread-dump.log file, the ServerRoot properties are pointing to the wrong drive causing a file not found message:

OpenPages V8.2.0.0 (Build: OP_6.2-56 2012/11/06 19:17:21) starting ...
OpenPages Global environment initialized.
OpenPages Server environment initialized.

JMS Properties
{jms.nontx.connection.factory=OPTCF, jms.connection.factory=OPTCF, jms.topic.WorkflowTopic=WorkflowTopic, jms.topic.RepositoryTopic=RepositoryTopic, jms.initialcontext.factory=weblogic.jndi.WLInitialContextFactory, /OpenPages/Platform/Global Caches/JMS/Listener Urls=[], jms.providerurl=t3://OPDEMOS001:49951, jms.topic.CacheTopic=OPDEMOS001-InterstageBPMCS1-CacheSyncPubTopic}
AUDIT:Wed Jan 03 23:47:47 PDT 2013: TID=-2145221434: UserAgentServiceSB                                          : User OPSystem successfully logged in on Wed Jan 03 23:47:47 PDT 2013.
AUDIT:Wed Jan 03 23:47:47 PDT 2013: TID=-2145221434: cid=-257763706467107392 user=OPSystem UA:                   : User OPSystem successfully logged out on Wed Jan 03 23:47:47 PDT 2013.
AUDIT:Wed Jan 03 23:47:47 PDT 2013: TID=-2145221434: IflowStartup                                                :

Windows Server 2008 R2 Interstage BPM Server Enterprise Edition Version 10.1 Build IF1010534 (using WebLogic) is ready Wed Jan 03 23:47:47 PDT 2013.
AUDIT:Thu Jan 04 01:22:20 PDT 2013: TID=-2145221434: UserAgentServiceSB                                          : User OPSystem successfully logged in on Thu Jan 04 01:22:20 PDT 2013.
AUDIT:Thu Jan 04 01:22:21 PDT 2013: TID=224212551: UserAgentServiceSB                                          : User OpenPagesAdministrator successfully logged in on Thu Jan 04 01:22:21 PDT 2013.
AUDIT:Thu Jan 04 01:22:42 PDT 2013: TID=224212551: cid=610371383138971818 user=OpenPagesAdministrator UA:      : User OpenPagesAdministrator successfully logged out on Thu Jan 04 01:22:42 PDT 2013.
AUDIT:Thu Jan 04 02:44:25 PDT 2013: TID=-2145221434: UserAgentServiceSB                                          : User OPSystem successfully logged in on Thu Jan 04 02:44:25 PDT 2013.
AUDIT:Thu Jan 04 02:44:33 PDT 2013: TID=-2145221434: cid=-970248146449858449 user=OPSystem UA:                   : User OPSystem successfully logged out on Thu Jan 04 02:44:33 PDT 2013.
AUDIT:Thu Jan 04 06:58:53 PDT 2013: TID=224212551: UserAgentServiceSB                                          : User OpenPagesAdministrator successfully logged in on Thu Jan 04 06:58:53 PDT 2013.
ERR:Thu Jan 04 07:06:18 PDT 2013: TID=-2145221434: FileSystemDmsSessionImpl                                    : loadLockedFileList: Unable to update the checkin/checkout file. {java.io.FileNotFoundException: C:\Fujitsu\InterstageBPM\server\instance\default\dmsrootlockfilerecord.txt (The system cannot find the path specified)}
ERR:Thu Jan 04 07:06:18 PDT 2013: TID=-2145221434: FileSystemDmsSessionImpl                                    :  @() DmsAdapter initialization failed. {Unable to update the checkin/checkout file. {java.io.FileNotFoundException: C:\Fujitsu\InterstageBPM\server\instance\default\dmsrootlockfilerecord.txt (The system cannot find the path specified)}}
ERR:Thu Jan 04 07:06:18 PDT 2013: TID=-2145221434: FileSystemDmsSessionImpl                                    : getDocuments: Unable to start a document management session for this client. {DmsAdapter initialization failed. {Unable to update the checkin/checkout file. {java.io.FileNotFoundException: C:\Fujitsu\InterstageBPM\server\instance\default\dmsrootlockfilerecord.txt (The system cannot find the path specified)}}}
ERR:Thu Jan 04 07:06:18 PDT 2013: TID=-2145221434: DmsSessionImpl                                              :  @() DmsAdapter initialization failed. {Unable to start a document management session for this client. {DmsAdapter initialization failed. {Unable to update the checkin/checkout file. {java.io.FileNotFoundException: C:\Fujitsu\InterstageBPM\server\instance\default\dmsrootlockfilerecord.txt (The system cannot find the path specified)}}}}
ERR:Thu Jan 04 07:06:18 PDT 2013: TID=-2145221434: DmsSessionImpl                                              : getDocuments: Unable to start a document management session for this client. {DmsAdapter initialization failed. {Unable to start a document management session for this client. {DmsAdapter initialization failed. {Unable to update the checkin/checkout file. {java.io.FileNotFoundException: C:\Fujitsu\InterstageBPM\server\instance\default\dmsrootlockfilerecord.txt (The system cannot find the path specified)}}}}}
ERR:Thu Jan 04 07:06:18 PDT 2013: TID=-2145221434: com.fujitsu.iflow.ddframework.FrameworkAdapterHostImpl      : getDefaultDmsSession: Could not retrieve the DMS. {Unable to start a document management session for this client. {DmsAdapter initialization failed. {Unable to start a document management session for this client. {DmsAdapter initialization failed. {Unable to update the checkin/checkout file. {java.io.FileNotFoundException: C:\Fujitsu\InterstageBPM\server\instance\default\dmsrootlockfilerecord.txt (The system cannot find the path specified)}}}}}}
ERR:Thu Jan 04 07:06:18 PDT 2013: TID=-2145221434: LookupService                                               : getDmsService: DmsAdapter initialization failed. {Could not retrieve the DMS. {Unable to start a document management session for this client. {DmsAdapter initialization failed. {Unable to start a document management session for this client. {DmsAdapter initialization failed. {Unable to update the checkin/checkout file. {java.io.FileNotFoundException: C:\Fujitsu\InterstageBPM\server\instance\default\dmsrootlockfilerecord.txt (The system cannot find the path specified)}}}}}}}
ERR:Thu Jan 04 07:06:18 PDT 2013: TID=-2145221434: DirSessionAgentWrapper                                      : mergeAgentGroups: DmsAdapter initialization failed. {Could not retrieve the DMS. {Unable to start a document management session for this client. {DmsAdapter initialization failed. {Unable to start a document management session for this client. {DmsAdapter initialization failed. {Unable to update the checkin/checkout file. {java.io.FileNotFoundException: C:\Fujitsu\InterstageBPM\server\instance\default\dmsrootlockfilerecord.txt (The system cannot find the path specified)}}}}}}}
ERR:Thu Jan 04 07:06:18 PDT 2013: TID=-2145221434: FileSystemDmsSessionImpl                                    : loadLockedFileList: Unable to update the checkin/checkout file. {java.io.FileNotFoundException: C:\Fujitsu\InterstageBPM\server\instance\default\dmsrootlockfilerecord.txt (The system cannot find the path specified)}

Answer

When the configuration changes were made or when the refresh occurred, the IBPMPROPERTIES table was not updated with the proper entries. See the Related Information sections for steps on how to update the IBPMPROPERTIES table.

Related information

Common Issues Encountered When Refreshing an Environmen
OpenPages homepage shows OP-08009 error where workflow

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Document information


More support for:

OpenPages GRC Platform

Software version:

6.0, 6.0.1, 6.1, 6.2, 6.2.1

Operating system(s):

Platform Independent

Reference #:

1643320

Modified date:

2013-07-09

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