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Tivoli Storage Manager: Data Protection for VMware plug-in download error

Troubleshooting


Problem

When accessing the Tivoli Storage Manager: Data Protection for VMware plug-in through the vSphere Client, an error is reported when downloading the script plugin. The vCenter plug-in is installed on the FlashCopy Manager for VMWare system.

Symptom

The Tivoli Storage Manager: Data Protection for VMWare plug-in is disabled with the following error:

The following error occurred while downloading the script plugin from http://FCM.test.domain:9080/TsmVMwareUI/plugin/config.xml:

The request fails because the server name cannot be resolved.

Cause

The host name and IP address mapping is not defined in the /etc/hosts file.

Diagnosing The Problem

1) The vCenter plug-in is installed with the FlashCopy Manager for VMWare package. The eWAS service cannot be started although the vCenter plug-in is re-registered using the IP address of guiHostnameFull by running the reg.jar file. When starting eWAS, the startServer.log file displayed details about an initialization failure:


[7/1/13 17:50:31:659 CST] 00000000 AdminTool A ADMU3011E: Server launched but failed initialization. startServer.log, SystemOut.log(or job log in zOS) and other log files under /opt/tivoli/tsm/tdpvmware/common/ewas/profiles/TSMProfile/logs/tsmServer should contain failure information.

From the log file in the /opt/tivoli/tsm/tdpvmware/common/ewas/profiles/TSMProfile/logs/ffdc/ directory, the following message is displayed:

[7/1/13 17:49:35:062 CST] FFDC Exception:java.security.PrivilegedActionException SourceId:com.ibm.ws.cluster.ProcessProperties.initialize ProbeId:231 Reporter:com.ibm.ws.cluster.ProcessProperties@2eff2eff
java.security.PrivilegedActionException: java.net.UnknownHostException: FCM.test.domain: FCM.test.domain

2) The eWAS profile creation log TSMProfile_create.log contains no error.

3) From the Tivoli Storage FlashCopy Manager for VMWare system, enter "ping FCM.test.domain" and the command fails with "ping:unknown host FCM.test.domain".

Resolving The Problem

Add the host name and IP address mapping to /etc/hosts on the FlashCopy Manager for VMWare system:


172.16.99.26 FCM.test.domain

A reference link about host name values is included in the related URL section.

[{"Product":{"code":"SS36V9","label":"Tivoli Storage FlashCopy Manager"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"FlashCopy Manager for VMware","Platform":[{"code":"PF016","label":"Linux"}],"Version":"3.1;3.2","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]

Product Synonym

TSM

Document Information

Modified date:
17 June 2018

UID

swg21643034