IBM Support

Uploading RTC floating License file fails with the error 'The upload did not complete in a reasonable amount of time'

Technote (troubleshooting)


Attempts to upload IBM Rational Team Concert floating license results in the "CRJAZ1490E The upload did not complete in a reasonable amount of time" error seen on the JTS Screen.


The upload of the License file takes an unusually long time and then display the error message on the loading screen.


This is caused due to unsupported browsers being used for uploading the license jar file.

Resolving the problem

Use the supported browsers that are compatible with the specific release of the product to upload the license file.

The compatible browsers information can be obtained from the System Requirements link for a particular release available in

Document information

More support for: Rational Team Concert

Software version: 3.0, 3.0.1,,,,,,,,, 4.0.1, 4.0.2, 4.0.3

Operating system(s): AIX, IBM i, Linux, OS X, Solaris, Windows, z/OS

Reference #: 1642963

Modified date: 06 December 2014

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