IBM Support

How to upload data to a support ticket (PMR)

Technote (FAQ)


Question

How do you upload big files to a support ticket (PMR) for the AppScan products?

Answer

Consult video How to upload data to a support ticket.


Small files (up to 20 MB) can be attached to an email and sent with a support ticket. Large files you can be uploaded using the ECuRep HTTPS utility as follows:


1. Open a browser and navigate to: https://www.ecurep.ibm.com/app/upload

On the opened page complete the fields as follows:

    • Enter your PMR number
    • Select Security in the "Upload is for" field
    • Enter your email address (this is optional; the tool will send you a confirmation email after the upload completes)
    • Click Continue





2. On the next page (see the page below):
  • Click on Click to Select Files and navigate to the files you want to upload.
    or
    Drop the files to the Drop Files Here field.
  • Click on Upload to upload the files.



Note When the upload is completed, you will receive an email with the results of the upload, if you specified your email address on the previous page.

Cross reference information
Segment Product Component Platform Version Edition
Security Rational Policy Tester General Support Issues
Security IBM Security AppScan Enterprise General Support Issues
Security IBM Security AppScan Source General Support Issues

Document information

More support for: IBM Security AppScan Standard
General Support issues

Software version: Version Independent

Operating system(s): Windows

Reference #: 1642587

Modified date: 2014-01-03