How to upload data to a support ticket (PMR)

Technote (FAQ)


Question

How do you upload big files to a support ticket (PMR) for the AppScan products?

Cause

Small files (up to 2MB) can be attached to an email and sent with a support ticket - but larger files require an upload utility.

Answer

Upload big files to the ticket using the ECuRep upload utility:

1. Open a browser and navigate to: https://www.ecurep.ibm.com/app/upload
You should get a page as below. Complete the fields as follows:

  • Enter your PMR number
  • Select Security in the "Upload is for" field
  • Enter your email address (this is optional; the tool will send you a confirmation email after the upload completes)
  • Click Continue





2. On the next page (see the page below):
  • Select Browse to navigate to the file you want to upload. You can upload up to 5 files on this page.
  • Press Submit

Note: When the upload is completed, you will receive an email with the results of the upload.




Cross reference information
Segment Product Component Platform Version Edition
Security Rational Policy Tester General Support Issues
Security Security AppScan Enterprise General Support Issues
Security Security AppScan Source General Support Issues

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Document information


More support for:

IBM Security AppScan Standard
General Support issues

Software version:

8.0, 8.5, 8.6.0.0, 8.7, 8.8

Operating system(s):

Windows

Reference #:

1642587

Modified date:

2014-01-03

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