** Troubleshooting ** "Standard Error 76 ... mscorlib ... Could not find a part of the path..." when launching Controller

Technote (troubleshooting)


Problem(Abstract)

User launches Controller. User receives error message.

Symptom

The error message will vary, but it will be similar to:

    Information
    Standard Error
    Number: 76
    Source: mscorlib
    Description: Could not find a part of the path 'C:\Users\USERNAME\AppData\Roaming\Cognos\CCR\USERdatabasename'.
    at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object
    Source, Object Description ...
    <...>
    [OK]

Cause

There are several possible causes for similar errors:

  • Scenario #1 (likely) - Invalid cache files in end user's Windows profile
  • Scenario #2 (rare) - Incorrect database connection nomenclature used
    • Specifically, Oracle database connection settings are incorrect.
  • Resolving the problem

    Scenario #1 (likely)- Invalid cache files in end user's Windows profile

    Clear the end user's cache files.

    • TIP: For instructions, see separate IBM Technote #1516661.

    Scenario #2 (rare) - Incorrect database connection nomenclature used
    Modify the data source connection (in Controller configuration) to refer only to the Oracle SID (as defined in the Oracle tnsnames.ora file) and not SERVERNAME/SID.
    • TIP: For instructions, see separate IBM Technote #1574732.

    Related information

    1516661 - 'Standard Error 76 ... Could not find a part
    1574732 - Standard Error 76 mscorlib Could not find a p

    Document information


    More support for:

    Cognos Controller
    Controller

    Software version:

    8.5.1, 10.1, 10.1.1

    Operating system(s):

    Windows

    Reference #:

    1642447

    Modified date:

    2015-11-03

    Translate my page

    Content navigation