** Troubleshooting ** "Standard Error 76 ... mscorlib ... Could not find a part of the path..." when launching Controller

Technote (troubleshooting)


Problem(Abstract)

User launches Controller. User receives error message.

Symptom

The error message will vary, but it will be similar to:

    Information
    Standard Error
    Number: 76
    Source: mscorlib
    Description: Could not find a part of the path 'C:\Users\USERNAME\AppData\Roaming\Cognos\CCR\USERdatabasename'.
    at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object
    Source, Object Description ...
    <...>
    [OK]


Cause

There are several possible causes for similar errors:

  • Scenario #1 - Invalid cache files in end user's Windows profile
  • Scenario #2 - Incorrect database connection nomenclature used
    • Specifically, Oracle database connection settings are incorrect.

Resolving the problem

Scenario #1 - Invalid cache files in end user's Windows profile

Clear the end user's cache files.

  • TIP: For instructions, see separate IBM Technote #1516661.

Scenario #2 - Incorrect database connection nomenclature used
Modify the data source connection (in Controller configuration) to refer only to the Oracle SID (as defined in the Oracle tnsnames.ora file) and not SERVERNAME/SID.
  • TIP: For instructions, see separate IBM Technote #1574732.

Related information

1516661 - 'Standard Error 76 ... Could not find a part
1574732 - Standard Error 76 mscorlib Could not find a p

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Document information


More support for:

Cognos Controller
Controller

Software version:

8.5.1, 10.1, 10.1.1

Operating system(s):

Windows

Reference #:

1642447

Modified date:

2013-06-28

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