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Lifecycle Manager error when click on 'Manual Prompt Capture'

Technote (troubleshooting)


When clicking on the 'Manual Prompt Capture' link the following error occurs:


'Invalid Manual prompt capture state. Source Gateway is not responding'


Windows 2008, IIS7.x

Resolving the problem

Set the IIS setting - 'Extended Protection' to 'Off' at the cognos virtual directory level or' Default Web Site'.


1. Open IIS Management Console

2. Expand the IIS Server Name

3. Expand 'Sites'

4. Expand Default Web Site

5. Click on 'ibmcognos' (or whatever the virtual directory name is for cognos)

6. Click on 'Authentication' on the Feature View section on the right

7. Click on 'Open Feature'

8. Click on 'Windows Authentication'

9. Click on 'Advanced Settings...' on the 'Actions' pane on the right

10. Set the 'Extended Protection:' to 'Off'

11. Click on 'OK' and restart IIS

Important: If the setting is greyed out, then the same steps need to be followed at the higher level i.e. 'Default Web Site' level.

Document information

More support for: Cognos Business Intelligence
Lifecycle Manager

Software version: 10.2

Operating system(s): Windows

Software edition: All Editions

Reference #: 1642438

Modified date: 28 June 2013

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