Certificate mismatch during installation does not allow installation to finish

Technote (troubleshooting)


Problem(Abstract)

The condition that contributes to a certificate mismatch during installation and how to resolve the problem.

Symptom

During installation the following error messages are experienced:
Error 1: "key values mismatch (class CertificateDoesNotMatchPrivateKey)"
Error 2: "License.pvk does not match the license certificate"
Error 3: "Certificate Mismatch"


Cause

An old or partial installation of IEM has left behind old license artifacts on the server or database causing old references to be used. This corrupts the new license.crt that is getting generated during installation.

Resolving the problem

Take the following steps to fix this problem:

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Document information


More support for:

Tivoli Endpoint Manager

Software version:

Version Independent

Operating system(s):

Platform Independent

Reference #:

1642179

Modified date:

2013-06-26

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