opening the deployment portal fails with message 'URL cannot be displayed'

Technote (troubleshooting)


Problem(Abstract)

Installation of C&DS v5 is done successfully on a linux system.

- You can access the content explorer via Deployment Manager Windows client.

- When trying to access the 'deployment portal' via a webbrowser you receive the message that the URL cannot be displayed.

Symptom

No access to the deployment portal via the webbrowser


Cause

Problem is linked to the user permissions used for the installation of C&DS.

Environment

linux
JBOSS v6.0
C&DS v5

Diagnosing the problem

A new user 'SPSS' was created on the linux system for the installation of C&DS. The user didn't have 'root' permissions.
The C&DS server was started with this new user and there are no issues reported when using the fat client, nor when logging on to the deployment manager via the webbrowser. (http://<ip address:8080/security/logon)
When selecting the 'deployment portal' the page could not be displayed.

Resolving the problem

Add the user used for the installation and startup of C&DS ('SPSS' in this example) to the group 'root' on your linux system.

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Document information


More support for:

SPSS Collaboration and Deployment Services
Deployment Portal

Software version:

5.0

Operating system(s):

Linux

Reference #:

1642082

Modified date:

2013-06-26

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