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Adobe toolbar does not work with Notes 9

Technote (troubleshooting)


After upgrading to Notes 9 from 8.5.3, the Adobe PDF Maker toolbar no longer displays.

Users have reported that the Adobe PDF Maker toolbar no longer works in Notes 9. This has been reported with the PDF Maker versions 10 and 11. Manually adding the following lines to the notes.ini file does not work:




In fact, in many cases some or all of those 3 parameters will be removed from the notes.ini file after launch.

Resolving the problem

This has been reported to Quality Engineering under Software Problem Report (SPR) SPR JSTN98KSZG and APAR LO75726.

The solution is to upgrade Adobe Acrobat Pro to 11.0.6 or higher. That's the supported version for Notes 9.0.x.

Document information

More support for: IBM Notes

Software version: 9.0

Operating system(s): Windows

Reference #: 1641821

Modified date: 20 May 2015

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