Blank box with OK button when installing SPSS Statistics on Macintosh OS X

Technote (troubleshooting)


Problem(Abstract)

I am trying to install SPSS Statistics 20 and higher. When I launch the installer, I get a blank box with an OK button, If I click OK, nothing happens and I have to cancel the installation. What is happening?

Symptom

Blank box with OK button


Resolving the problem

Apple has acknowledged that applying the Apple Java 6 Update (1.6.0_51) causes a defect with installers.

Apple has now revised the "Java for OS X 2013-004" and "Java for Mac OS X 10.6 Update 16" updates to fix the widely reported issue with the original updates that shipped to customers.

If you have previously installed the xM4508 versions of these updates you can upgrade to the fixed xM4509 version by manually installing:
<http://support.apple.com/kb/DL1572> (10.7, 10.8+)
<http://support.apple.com/kb/DL1573> (10.6-only)

You can check if you have installed the xM4508 versions by running:
/usr/libexec/java_home -v 1.6 -exec java -version

If you have not installed "Java for OS X 2013-004" or "Java for Mac OS X 10.6 Update 16" already, you should receive this fix automatically through Software Update / App Store.

If you have installed the previous Developer Package, we have posted fixed versions at:
<https://developer.apple.com/downloads/index.action?name=Java%20Developer>

Once you have applied the fixed Java version, you can now install SPSS.

We apologize for the inconvenience.


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Document information


More support for:

SPSS Statistics
Statistics Desktop

Software version:

20.0, 21.0

Operating system(s):

Mac OS

Reference #:

1641495

Modified date:

2013-06-27

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