Troubleshooting
Problem
When you install IBM Rational Insight 1.1.1.2, during the setup phase, the deployment of the reporting components fails with error CAM-CRP-1098.
Symptom
You see the following error message on the setup wizard.
The reporting components could not be deployed due to an error. hide details com.ibm.rational.rrdi.setup.biserver.common.
RRDIBIServerException: CRRRA2070E: Cannot run the Cognos configuration script. Refer to <IBM Rational Insight installation directory>/cognos/logs/cogconfig_response.csv for more detailed information.
The cogconfig_response.csv shows the following error.
IBM Cognos Configuration was unable to successfully use the cryptographic information with the current Java Runtime Environment located in <IBM WebSphere installation Directory>/AppServer/java/jre.
The cryptographic information may have been corrupted or IBM Cognos Configuration is not running with the Java Runtime Environment that generated the cryptographic information
[Validation] CAM-CRP-1098 Unable to find the common symmetric key with alias 'csk' in the keystore
'<IBM Rational Insight installation directory>/cognos/configuration/csk/jCSKKeystore'.
Cause
Possible causes are the following.
- Cognos created the encryption keys were created against an older Java version. This version had a different the JAVA_HOME value.
- The cryptographic information are corrupt.
Resolving The Problem
- Navigate to <IBM Rational Insight installation directory>/cognos/configuration
- Backup and remove the following folders and file.
encryptkeypair,
signkeypair, csk,
caSerial.
- Run the setup again.
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Document Information
Modified date:
16 June 2018
UID
swg21641439