iNotes and Folder refresh for new mail

Technote (FAQ)


Question

New mail isn't appearing in folders until they're refreshed. For eg. if mails are moved to folders by rules the folder is not automatically refreshed and it is necessary to manually click the refresh button

Cause

This is working as designed as otherwise there would be server performance issues.

Answer

The unread document count will be updated/refreshed under the following cases:

  1. When a user clicks on the refresh button on current folder (only the count in current folder will be updated -a request will be sent to server)
  2. When a user switches to another view. (only the count in current folder will be updated - a request will be sent to server )
  3. When a user marks selected documents as read/unread (only the count in current folder will be updated calculation done in client side, no request needed)
  4. When a user marks all documents as read (unread count of all folders will be updated, calculation done in client side, no request needed )
  5. When a user marks all documents as unread(unread count of all folders will be updated - a request will be sent to server)
  6. When a user reads a document (in this case, the document will be changed to "read", so the unread document count should be updated and only the count in current folder will be updated, calculation done in client side, no request needed)
  7. When a user enables new mail polling, when new mail arrives (unread count of Inbox and Junk folders will be updated - a request will be sent to server)
  8. When a user deletes a document (only the count in current folder will be updated, calculation done in client side, no request needed)
  9. When a user moves/drags a document from a view to folder ( unread count of current folder and destination folder will be updated - a request will be sent to server)
  10. When a user copies a document from a view or from an opened document to a folder ( unread count of destination folder will be updated - a request will be sent to server).

It is necessary to click the update/refresh button to refresh the folders

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Document information


More support for:

IBM iNotes
Mail

Software version:

8.5.3.4, 9.0

Operating system(s):

Windows

Reference #:

1641427

Modified date:

2014-05-16

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