Unable to open any Contributor application on the web

Technote (troubleshooting)


Problem(Abstract)

Cannot launch any Contributor application on the web. Nothing relevant in the planningerrorlog. All users experience the same behaviour, and is apparent on every server and client machine.

Page Initialization (at client) error

Component error:
(0x0)
Component description:
this is caused by a SOAP error response - but detailed error information
is not available
Script catching error:
planning00.htm::continueLoad
All other errors/error stack:
(errorCatch) planning00.htm::continueLoad:catch

Cause

Planning web service is either not installed on any Planning Server, or the Planning web service is not enabled on at least one Planning server.

Resolving the problem

Enable the Planning web service on at least one Planning server.

Rate this page:

(0 users)Average rating

Add comments

Document information


More support for:

Cognos Planning
Contributor

Software version:

8.4.1, 10.1, 10.1.1

Operating system(s):

Windows

Software edition:

All Editions

Reference #:

1641309

Modified date:

2013-06-19

Translate my page

Machine Translation

Content navigation