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Unable to open any Contributor application on the web

Technote (troubleshooting)


Cannot launch any Contributor application on the web. Nothing relevant in the planningerrorlog. All users experience the same behaviour, and is apparent on every server and client machine.

Page Initialization (at client) error

Component error:
Component description:
this is caused by a SOAP error response - but detailed error information
is not available
Script catching error:
All other errors/error stack:
(errorCatch) planning00.htm::continueLoad:catch


Planning web service is either not installed on any Planning Server, or the Planning web service is not enabled on at least one Planning server.

Resolving the problem

Enable the Planning web service on at least one Planning server.

Document information

More support for: Cognos Planning

Software version: 8.4.1, 10.1, 10.1.1

Operating system(s): Windows

Software edition: All Editions

Reference #: 1641309

Modified date: 19 June 2013

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