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Payment status doesn't move to 'Paid' status even payment settlement is completed.

Technote (FAQ)


How can we move payment status to 'Paid' status without invoice creation ?

Problem description : Order payment status stays as 'Authorized' even after collected amount = order total.
Expectation is that payment status changes to 'Paid' when payment collection agent runs after settlement is completed.

Point to be noted is that in this scenario there is no order or shipment invoice created.


If there is no invoice created for the order, then to move the payment status to paid , changeOrder API need to be call.
In a changeOrder API input, pass the payment Status as ' Paid '.

Document information

More support for: Sterling Selling and Fulfillment Suite
Distributed Order Management

Software version: 9.1, 9.2

Operating system(s): Windows

Reference #: 1641297

Modified date: 10 June 2017

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