User specific problem launching Planner

Technote (troubleshooting)


Problem(Abstract)

When a specific tries to launch Planner from the welcome screen they get a following error message

"unable to load http://[server name]:19300/pmpsvc/services/json/PMPService status:500"


Cause

Problem with the browser

Resolving the problem

Re-install the browser.

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Document information


More support for:

Cognos Express
Cognos Express Planner

Software version:

10.1

Operating system(s):

Windows

Reference #:

1641280

Modified date:

2013-06-19

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