IBM Support

User specific problem launching Planner

Technote (troubleshooting)


When a specific tries to launch Planner from the welcome screen they get a following error message

"unable to load http://[server name]:19300/pmpsvc/services/json/PMPService status:500"


Problem with the browser

Resolving the problem

Re-install the browser.

Document information

More support for: Cognos Express
Cognos Express Planner

Software version: 10.1

Operating system(s): Windows

Reference #: 1641280

Modified date: 19 June 2013