Unable to export Content Classification decision plan after failed first attempt.

Technote (troubleshooting)


Problem(Abstract)

I cannot export a decision plan after my first attempt to export it was interrupted.

Symptom

You would see an error message saying that the Classification Server cannot work the same file because it is being used.


Cause

This situation can happen if the computer crashes or the network is disconnected while the sarc file transfer is taking place.

Resolving the problem

Manually delete the temporary sarc file on the server.

It can be found here: [Content Classification install folder]\Data\rw_[kb name]\[kb_name].sarc.tmp


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Document information


More support for:

Content Classification

Software version:

8.8

Operating system(s):

AIX, Linux, Solaris, Windows

Reference #:

1641221

Modified date:

2013-06-20

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