During installation of Sterling Connect:Direct Windows 4.6 Fixpack 3 Secure+ is activated.

Technote (troubleshooting)


Problem(Abstract)

Secure+ is activated after performing a custom installation of Sterling Connect:Direct Windows Fixpack 3 with additional TRANSFORM tasks embedded to an existing Sterling Connect:Direct Windows installation where Secure+ was previously deactivated.


Symptom

Transfers fail with the error:

CSPA303E
The Secure+ parmfiles have not been initialized.


Cause

A custom MSI transform had been used during the base installation of Sterling Connect:Direct for Windows 4.6.0.1. The transform did hide the SecurePlus feature in way that the fix pack 4.6.0.3 later on was unable to determine its install state. As a result, the default applied and Secure+ got enabled.

MSI transforms are not supported with Sterling Connect:Direct for Windows.

Environment

Sterling Connect:Direct Windows 4.6.0.1 or later is installed.

Secure+ is not installed.


Diagnosing the problem

You are experiencing the issue when the 4.6.0.3 fix pack log (CDWinPatch.log) does not list SecurePlus along the features found by MigrateFeatureStates, i.e. a line like the following is missing:


MSI (s) (E4:F0) [17:54:28:468]: MigrateFeatureStates: based on existing product, setting feature 'SecurePlus' to 'Absent' state.

Later on the SecurePlus feature is shown as currently not being installed (Absent) and requested to be installed locally:

MSI (s) (24:D8) [15:19:15:499]: Feature: SecurePlus; Installed: Absent;   Request: Local;   Action: Local


Resolving the problem

To disable Secure+ during an installation of Sterling Connect:Direct for Windows, specify the following argument on the installer command line:

"ADDLOCAL=ALL REMOVE=SecurePlus,Symbols"


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Document information


More support for:

Sterling Connect:Direct for Microsoft Windows

Software version:

4.6

Operating system(s):

Windows

Reference #:

1641177

Modified date:

2013-07-09

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